The functions of management, leadership styles, the role of managers and directors, emotional intelligence, and how to choose an appropriate style.
Management and leadership
Management is getting things done through people — planning, organising, coordinating, commanding and controlling (Fayol). Leadership is about setting a vision and inspiring people to follow it. A good manager is not always a good leader and vice versa.
Mintzberg described managerial roles in three groups: interpersonal (figurehead, leader, liaison), informational (monitor, disseminator, spokesperson) and decisional (entrepreneur, disturbance handler, resource allocator, negotiator).
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