Quality control and assurance, total quality management, and lean production.
Why quality matters
Good quality reduces waste/returns, builds reputation and customer loyalty, and allows premium prices. Poor quality damages a brand and increases costs.
Viewing only
This content is free to read on superexams.com and cannot be printed or downloaded.
Read the full note — free
Create a free account to read this note in full. Every free account gets 2 complete revision notes — no card needed.