We want SuperExams to be worth it. This policy explains the free pilot, cancellations and refunds for school and teacher plans.
1.Free two-month pilot
Schools and tutoring institutes start with a free two-month pilot, no card needed and no charge during it. You only move to a paid plan if it's working for you, and we'll agree the per-student price before you start.
2.Cancelling
There is no lock-in. School plans are invoiced yearly, tell us before your renewal and you keep access to the end of the period you've paid for. Teachers on a per-seat plan can cancel in one click from Settings → Subscription; access continues to the end of the current billing period.
3.14-day refunds
If you're charged and change your mind, contact us within 14 days of the charge and we'll refund the most recent payment, provided the account hasn't been heavily used.
4.Annual plans
For yearly plans cancelled after the pilot, we offer a pro-rata refund of unused full months within the first 30 days, at our discretion.
5.How to request
Email support@superexams.com from your account email with the subject “Refund”. Card refunds are issued to your original payment method via Stripe and usually arrive within 5-10 business days; invoiced school plans are refunded by bank transfer.
6.Your EU right to cancel
If you are a consumer in the EU, you normally have a 14-day right to withdraw from a distance purchase. Because SuperExams is digital content you access immediately, by starting your subscription you ask us to begin straight away, but our 14-day refund above is at least as generous as that statutory right, and your legal rights are not affected.
7.Exceptions
We may decline refunds where there's evidence of abuse or breach of our Terms. Statutory rights are unaffected.